Call Centers Consulting
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See also:
- Business: Business Services: Customer Management: Customer Support (26)
- Business: Telecommunications: Consulting (283)
| Advanced Call Centre Consulting - (CA) - Offers contact centre technology and workforce management consulting. Features project management, strategic planning, cost benefit analysis and cost reduction studies. |
| Amtech Marketing, Inc. - (US) - Provides performance improvement, turnover reduction, training, technology selection, and management recruitment. |
| Ascentys - (ZA) - Global operation which offers management consultancy services to a broad range of sectors. |
| At Random Communications - (US) - Quality monitoring consultants who assess the level of customer service provided through call monitoring, mystery shopping and customer surveys. |
| Barbara Burke & Associates - (US) - Professional speaker and trainer of customer service supervisors and staff to improve call center performance. |
| Berring Hine Consulting Group - (UK) - Consulting firm which works with public sector organisations to improve helpline and call centre service delivery. |
| BPA International - (UK, US, SE) - Offers call center consulting and services. Features staff training, mystery shopping, call center performance management and customer satisfaction surveys. |
| Call Center Depot - (US) - Tools for call center professionals including associations, books, newsletters and consulting services. |
| Call Center Learning Solutions (CCLS) - (US) - Specializes in skills training for call center agents and managers through various online courses and e-books. |
| The Call Center School - (US) - Call centre training and consulting services. |
| Call Centre Development - (AU) - A consulting firm focusing on customer contact and service delivery strategies. CCD work across diverse industry sectors such as government, health, finance, education and energy. |
| Casama_Morton Training Service - (PH) - Provides training and recruitment services for call centers located in the Philippines. |
| CCT Group, Inc. - (US) - Provides call center consulting services focused on operational and service needs. |
| Chris Collie Associates - (US) - A call center/teleservices e-learning and training company. |
| CI2I - (ZA) - Consultancy firm with services focussed on helping people outsource to South African call centres. |
| Colorado Call Center Management Corporation - (US) - Focuses on performance scorecards, efficiency analyzing, process integration and setting up strategic frameworks. |
| Contact Center Compliance - Online "Do Not Call" list cleaning. Provides a free trial of cleaning services. |
| Contact Center Professionals, Inc. - (US) - Independent consultants specializing in call centers, contact centers and customer relationship management. |
| Contact Centre Action - (AU) - Provides consultancy in the people, process, workflow, efficiency aspects of call centres. |
| Contact Knowledge LLC - (US) - A consultancy that offers call center assessment services. Also a value added reseller. |
| Contact Strategies - Services include quality assurance program development and implementation, performance management, workforce planning and scheduling, and operation assessments and training. |
| CSBA - Provides research-based, customer service consultancy, focussing on call centre performance. Description of services, news and events. Australia. |
| 24Customer - (NL) - Worldwide independent consultancy firm with a method of working to decrease costs and to increase sales. |
| Customer Relationship Metrics - (US) - Produces customer relationship management research. |
| Customer Solutions Group - (US) - Consulting firm specializing in inbound and outbound customer contact centers. |
| Darryl Beckford Limited - (UK) - An independent contact centre consultant. Services offered include design, planning, advice and project management. |
| Dial Interactive - (US) - Call centre technology consultants. Offers call center assessment, call flow/IVR re-engineering, technology RFP management and reporting assessment. |
| DJN Solutions - (UK) - Provide design and implementation services for call centre equipment. |
| DNC Solution Inc. - (US) - Call center compliance consulting for all federal, state and DMA do-not-call lists as well as in house lists. |
| Do Not Call Protection, Inc. - (US) - Automatic do not call list compliance for call centers. Do not call list protection advice provided. |
| eForte Systems - (US) - Provides onsite call center consulting and offshore advisory consulting services. |
| Eric Fraterman Consulting - (CA) - Customer service consultant specializing in client satisfaction, retention and loyalty. |
| e-talk Corporation - (US) - Provider of contact center management solutions including performance monitoring and measurement. |
| eTeleSource - (US) - Call center consulting firm specializing in outsourcing. |
| Florida Corporate Training Center - (US) - Offers training for telemarketers, customer service representatives and call center managers. |
| FurstPerson - (US) - Recruitment consulting firm specializing in helping call centers find, hire and keep top performers. |
| Gail Woodgate Consultancy - (AU) - Consultants for contact/customer service centres including set up, evaluation, training and benchmarking. |
| GDS Communications, Inc. - (US) - Offering training, scripting, programming and reporting services based around Nortel products. |
| Harrington Consulting Group, Inc. - (US) - Operations consulting company specializing in customer contact management and call center engineering. Services include site selection analysis and resource management. |
| Help-Line - (FR) - Offers IT support consulting services for value-added call centers of large corporations. Website in both French and English. |
| Hotlines - Training solutions in telesales, customer service and help desk skills. UK |
| HyperQuality - (US, IN) - Provides quality monitoring services. This company monitors customer communications and provide daily quality reports. |
| Inbound Call Center Services - (US) - Offers free consulting on locating the best service provider for your inbound call center needs. |
| Incoming Calls Management Institute - (US) - An international training and consulting firm, providing educational seminars and materials for managers of incoming call centers. |
| InRound Innovations Inc. - (CA) - Company offers IT and management consulting for contact centres and call centres. |
| Intervox Group - (US) - A management and technology consulting firm specializing in call center and customer relationship management. |
| ITES Alliance Advisory - (US) - Provides consulting to companies on matters such as call center outsourcing and off-shoring. |
| Kathy Sisk Enterprises - (US) - Specializing in training, consulting, recruiting and outsourcing for the call center industry. |
| Kingsland Scott Bauer Associates - (US) - Architects, planners, interior designers and project managers. Provide call center site design. |
| Kramer & Associates - (US) - Call center consulting firm specializing in eBusiness integration, audits, CRM, consolidation, BPR, technology assessment, and start-up. |
| Lieber & Associates - (US) - Chicago-based consulting firm with focus on enhancing and integrating call centers in order to increase sales and improve customer service. |
| Maximum Network Solutions - (UK) - Offers statistical analysis and reporting, CTI/IVR integration, disaster recovery planning, technology tools assessment and call center design. |
| M&C Associates - (US) - Providing knowledge, experience, and counsel in support of call center services. |
| McIntosh & Associates - (US) - Focused on efficiency and customer satisfaction. Provide sales, customer service, technical support and CRM expertise. |
| NonZero Ltd - (UK) - Management consultancy who offer implementation of Cisco ICM solutions in call centres both in the UK and offshore. |
| The Northridge Group, Inc. - (US) - Offering consulting services for call centers including assessment of technology tools, best practices and benchmarking, call handling processes and procedures, customer retention strategies. |
| Oetting & Company - (US) - Consultants in call center and teleservices design and operations. |
| Perfformiad - (UK) - A consultancy with a focus on balancing the management of customer focus against business performance. |
| The Primas Group - (US) - Consulting team of call center professionals specializing in design and development of IVR, ACD and CTI systems. |
| Qhelisa Consulting - (ZA) - A training and development consultancy based in Cape Town, South Africa. Provides SETA accredited training in the contact centre/customer services arena. |
| The Radclyffe Group, LLC - (US) - Performance improvement consulting firm that assists call center organizations with strategic planning. |
| Rostrvm Solutions - (UK) - A consulting company that delivers professional services and practical tools to support contact centers. |
| RXPerience - (UK) - Offers a range of management consultancy services for call centres. |
| Sagess, Inc. - (US) - Consulting and managed services firm offering contact center and telecom infrastructure solutions. |
| Stevens Communications - Manufacturer of call center software and offers consulting services to telecommunication companies. |
| TalkTactics - (NZ, AU, US, UK) - Provider of consultancy services and vendor of a call recording solutions. |
| The Taylor Reach Group - (CA, AU) - Customer relationship consulting. Free monthly newsletter. |
| TeleSolutions Consulting - (US) - Full service training and business consulting company, serving the call center industry and telemarketing businesses. |
| Touch Point Associates - (US) - Call center consultants specializing in increasing productivity, updating systems and technology and implementing morale building strategies. |
| Vocal Laboratories Inc. - (US) - Quality monitoring services with live "panel" members. Provides feedback on the effectiveness of contact center representatives, voice response system, or speech recognition application. |
| WADE Consulting Group - (US) - Management and technology consulting group. |
| Xantech Corporate Communications - (ZA) - Independent consultancy firm which provides help in the selection of technology solutions. |
| Zici - (NZ, US, AU) - Provides call accounting solutions, call centre management and corporate directory solutions. |
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